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Frequently Asked Questions


Q. Where can I buy a modem/device?

  • Head office address: 22c Ligali Ayorinde, Victoria Island, Lagos.
  • Opebi (Branch Office): 65c La’Monach Plaza Opebi Road, Ikeja.

(Click here to view list of channel partners)
Q. What is your coverage area?
Q. How can I subscribe to a data plan on my device?

  • Call us on 09080009999 or 09087836987 (Weekdays from 8am – 5pm)

Q. How can I check my data balance?

Please follow these steps to check your e.Stream data balance
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Q. How can I change the password of my device?

  • While being connected to the device,
  • Go to your web browser,
  • Input 192.168.100.1 into the URL bar,
  • You will be asked for your username and password,
  • FOR WIFI – Look at the back on your LTE device and provide the information requested.
    FOR MIFI – Disconnect the battery from your LTE device to view the username and password information located inside the device. (Note: This information is case-sensitive)
  • Once you’re logged in, click on the Wireless tab,
  • Afterwards, click on the Wireless Security Settings tab to make changes to your LTE device.
  • Remember to click on Save after you are done.
  • Restart your device for the changes to take effect.

Q. Can I rollover my data?

  • Yes, you can. On or before the expiration date of your current data plan

Q. How much do modems cost?
Q. Having any difficulties?

    • Contact customer care at 09080009999 or 09087836987